The Seniors’ Information Line

The Seniors’ Information Line was first established in 1995.  The program has continually expanded since 1995.  The number of calls and the nature of calls have increased, particularly with callers identifying elder abuse as an issue in their communities.  It is expected the program will expand further as there is a greater need, particularly in the area of supports for older adults who are vulnerable for abuse and neglect.

The Seniors’ Information Line is a resource to older adults, service providers, caregivers and family. It can help older adults dealing with abuse.

This service informs seniors and elders about programs and services which can be of assistance to them. It also assists those who are having difficulty accessing the programs to get the assistance they need.

The Seniors’ Information Line is a single point of entry for seniors and elders across the NWT.  The service is provided through telephone access which is located in the Yellowknife office.

If you have a problem and want to talk confidentially and anonymously, call:

867-920-7444 or toll free: 1-800-661-0878

Seniors’ Information Handbook

If you are 50 years or older and live in the NWT, the Seniors’ Information Handbook is a convenient resource and contains a comprehensive source of information about programs and services available in the NWT. Many of the benefits are for adults 60 years of age or older, but it is important to review the programs so you are aware of them. The handbook was prepared in partnership with NWT House Corporation and the GNWT Departments of Health and Social Services, Education, Culture and Employment, Municipal and Community Affairs and Transportation. First published in 2001, this latest edition (2017) continues to be a good source of information.

If you would like a hard copy of the handbook please contact the Communications Unit of Department of Health & Social Services at (867) 767-9052, ext. 49034 or email